SHIPPING & RETURNS
We are a small team and ship orders once a week, so please plan in 1 to 2 weeks for the estimated time of arrival.
When we are on a retreat, please plan in 2 to 3 weeks for the estimated time of arrival.
We ship with DHL to countries within the EU. Should you be based in the UK, CH or outside Europe, please email us: firstname.lastname@example.org so we can calculate shipping costs.
Once you have received your order, you have 14 days to make a return. You have to follow these steps:
1. Send an email to email@example.com with your order number and the reason why you want to send it back.
2. Once the return is accepted, you have to send the goods back to Albertine van Iterson Rheinsberger Straße 9 10115 Berlin, Germany at your own return shipping expenses and not later than 14 days from the date on which you inform us of the return. The deadline is met if you send off the goods before the deadline of 14 days.
3. The returned goods must be in perfect, original condition. The return of defective or damaged items will only be accepted if the item was defective or damaged upon receipt. The customer must notify us immediately by email if they received any item which is damaged.
Once we have received the goods, we will refund the payment (minus the shipping costs) within 14 days. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise agreed with you.